We collect two (2) kinds of information when you visit our site. These are either (i) Personal Recognizable Information which you purposely provide to us, and (ii) Non-Personal Recognizable Information that are obtained when you visit our site which are not directly associated with you.
Personal Recognizable Information includes information that you knowingly provide to us while you undergo our order purchasing procedures. These informations would include name, shipping address, telephone number, e-mail address, city, state, zip code, and credit card/payment information.
We privately use the said proprietary information so that we will be able to complete your orders, establish a communication platform with you regarding the status of your orders, and to respond to your queries about our services or your orders.
We collect Non-Personal Recognizable Information without any direct or particular connections with you. During our normal website business operations, we might gather information regarding our customer’s buying/purchasing habits, and actual usage or activities done in our website.
Our site may contain technologies known as action tags, web beacons or 1x1 pixel gifs. These employ a common internet technique used to compile aggregated statistics about the effectiveness of our advertising campaigns, common navigation paths within the sites, types of browsers and platforms that access the sites and the average connection speeds used to connect to the sites. This information is used to enhance the online experience of our customers. These technologies do not use or collect Personal Recognizable Information, such as names or addresses.
An IP address is a number that is assigned to your computer when you are using the Internet. Web servers automatically identify your computer by its IP address. C26BOOSTER might collect IP addresses for the sole purpose of system administration, to report aggregated information and to audit the use of our site. If we are required to do so by law, for example, in response to a court order or subpoena, we will provide these IP addresses to the proper authorities.
Our customer service representatives, employees, or agents, who are given access to our customer’s private information (i.e. Personal Recognizable Information and Non-Personal Recognizable Information) are mandatorily required and subjected to security measures to legally protect the said confidential information in an approach that is reliably uniform with our Privacy Regulations, and superior corporate standards. Our payment gateways are safeguarded by our Secure Socket Layer (SSL) technology, and fully encrypted by our secured servers to fortify our databases.
We assure you that these proprietary informations will never be used beyond what is necessary to assist us in delivering to you the services you have requested.
However, you may freely delete these files from your computer at any given time, and you can also set your web browser to notify you if such information is about to be placed on your computer, and you can choose the option in your web browser to refuse it. If you refuse the information, you may not be able to receive the optimum services or finest uses of the features on our site.
We deliver worldwide without restrictions. The recipient of the parcels must verify the delivery in the presence of the carrier. In case of damaged packages, usual comments and reservations on the receipt of the delivery should be made by the recipient to the courier service provider. Shipping costs for orders are fixed, regardless on the prescribed destinations available.
Most of the orders are shipped within 24-48 hours. Delivery time within the U.S.A. will take 2 to 5 days, and 10 to 15 days for European countries. For other destinations which are not in the regular location of delivery, please contact our Customer Service for further instruction prior to ordering.
All parcels are shipped through our courier service provider DHL, with designated tracking numbers, signature confirmation requirement on delivery, and postal insurance coverages on packages.
The shipping times correspond to a state of stock, which are indicative and not guaranteed.
However, we guarantee to deliver the products within a maximum period of 30 days, otherwise the order will be fully replaced with a new parcel, based on the exact quantity of the original order placed. Our policy provides that if an order has not been received by the recipient within that maximum period after the order was made, those orders will be considered lost. Further, all orders made from us are insured, and all claims for lost shipments will be subjected to thorough authenticity evaluation in order to completely determine the veracity of all claims submitted.
Provided that claims for lost shipments have been fully verified to be truthful/factual, our further policy specifies that we will only provide claimants with replacements of the exact lost orders, and refunds are not granted. Customers should notify our Customer Service for claims of lost shipments within 40 days after the expiration of the 30 working days maximum period for undelivered orders to be considered lost shipments. Failure on the part of the customer to file a claim for lost shipments within the said period would mean disqualification in the insurance coverage that we provide for lost shipments, and claims made afterwards will be regarded as null and void.
C26BOOSTER.COM cannot be held liable for delays caused by its courier service provider DHL to deliver orders to our customers on time.
It is important to emphasized that mail and insurance fraud is a federal offense and is punishable by law through imprisonment.
All credit card bank transactions made between our system and the customers are fully secured by encrypted (40 bit) and entirely protected. This means that all pertinent information regarding our customer’s orders and their bank account card details would not circulate unencrypted on the internet.
The bank account card details of our customers are not stored computationally, and C26BOOSTER.COM utilizes the reliable security system based on SSL protocols.
Our order transactions are denominated and processed in U.S. Dollar currency.
All orders made outside of the U.S.A., will categorically be charged of overseas processing fees. Customers with none U.S. Dollar bank account will be subject to the current conversion rates between its actual denomination and the U.S. Dollars. And so, the customer’s corresponding bank is primarily responsible in processing all these payments for overseas orders, and applying the technical charges for all transactions.
We firmly advised our customers to directly contact their local banks to obtain precise information on their currency conversion rates and other supplemental charges which may apply to their bank account if they order from us.
C26BOOSTER.COM will not be held responsible for exchange rates or fees charged by foreign banks to our customers.
The confirmed order by customers on our website will only be effective if the central network of bank cards have allowed its approval. In case the latter refuses to allow the confirmed order, these transactions will not be fulfilled, and it may only be completed once the payment have been accepted and ratified. If necessary, our customers will be contacted thru E-Mail or Telephone as soon as possible, regarding any deferred payments on their transactions. Our customers bank accounts will be debited for the exact amounts of purchased products, and the corresponding shipping costs of their orders, on the same day that the payment have been validated.
A purchaser is given a period of seven (7) days without having to prove motive for returning an order. This period begins from the date of receipt of the delivered package, and the Return costs are still borne entirely by the purchaser.
All refunds for retracted orders are usually processed after the returned products has been delivered back to our warehouse. Should the customer be unable to comply with the seven (7) days period to return an order without an explanation, the customer would be required to file a claim for refunds of retracted order with a justifiable reason within thirty (30) days after the initial period lapses.
All retracted orders must be sent back to us in perfect condition. If the returned product(s) seal(s) is broken, tampered, or otherwise removed, then the retraction of order claim is deemed unacceptable and requests for refunds are automatically declined.
After we receive the retracted orders in our warehouse, the package is then mandatorily subjected to undergo quality control inspection. Once a retracted order has passed our quality screenings, the request for refunds will be processed accordingly.
C26BOOSTER will refund all money received within a maximum of thirty (30) days.
The right of withdrawal may be exercised, unless the parties agree otherwise, for contracts:
In case replacement is not possible, we will offer you either:
For special promotional offers, the partial repayment of an order can only be done as a function of the application conditions of the offer.
Accordingly, if a discount is offered and applied in the purchased order through a conditional and partial reimbursement, the discount will be deducted from the said refund.
Please get in touch with us through our form under "Contact us".
Any change in this rate can then be reflected immediately on our selling prices.
The prices from our product does not include freight and customs clearance (for exports overseas and outside of the U.S.A.) and are only valid for the mail.
C26BOOSTER.COM is not responsible for any excise import taxes which our customers have to pay for order made, we firmly advise our customers to please inquire at your local customs authorities before ordering from us.
Our shipping costs are fixed price for whatever destination would the parcel be sent to.
For shipments outside of the U.S.A., our customers may have to pay for tax duties which are charged by their customs authorities before the package is allowed entry to their country destination. More importantly, we strongly instruct our customers to determine whether our products are authorized for importation into their countries before placing an order from us.
In order to meet our customers’ needs and ensure optimum distance service, C26BOOSTER.COM is led to record certain elements concerning our client’s names, and addresses. These informations are essential for processing their orders and are collected solely for internal usage.
Under the Data Protection Act of 06/01/1978, we guarantee our customers with the right to access and modify their respective information.
In case you do not wish to be contacted, please let us know by mail to:
Innovative-H Ltd Mai Shun Building 18-24 Kwai Cheong Road Hong Kong
Particularly stating your names and addresses.
In addition, all banking information that you provide to us during an online purchase, are neither stored nor visible on the Internet, and no one can intercept the information that you send to us. Through our security system, C26BOOSTER.COM is categorically confidential.